SumTotal Support

Support

To submit a support incident, please use our online portal called SumTotal Connect. You can also contact us by telephone at one of the numbers listed below.

General Inquiries

For general inquiries or comments unrelated to support incidents, please submit your requests through our chatbot, CEBO, which is located on SumTotal Connect. If you are not currently a customer, please submit your request to contactsupport@sumtotalsystems.com.

Get Online Support

Contact Us Via Telephone

For support via telephone, please call the phone number below associated with your geographic region:

The Americas
United States, Mexico & Canada+1 877 TOTALCS +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)		5:00 AM – 5:00 PMPacific Time [GMT -8]
Growth Edition (Formerly GeoLearning Maestro)+1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)		24/7
Europe, Middle East, and Africa (EMEA)
United Kingdom08000 159 726 (UK only Toll Free)
+1 352 616 1339 (UK and rest of EMEA)		9:00 AM – 5:30 PMUK Time [GMT]
Dubai80001803711:00 PM – 9:30 PMDubai Time [GMT +4]
Asia – Pacific
Japan+81 3 6823 64079:00 AM – 5:00 PMJapan Time [GMT +9]
Australia1 800 0680489:00 AM – 5:00 PMAustralia Time [GMT +10]
New Zealand Time [GMT +12]
Singapore8001012861 (Singapore Toll Free)
1800816566 (Malaysia Toll Free)		9:00 AM – 5:00 PMSingapore/Malaysia Time [GMT +8]
Hong Kong800 908496 (Toll-Free)9:00 AM – 5:00 PMHong Kong Time [GMT +8]
India0008000401896 (Toll Free)9:00 AM – 5:00 PMIndia Standard Time [GMT +5.5]
For Workforce Management and Expense Management
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 5:00 PMPacific Time [GMT -8]
For Payroll
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 3:00 PMPacific Time [GMT -8]
EMEA and United Kingdom08000 159 726 or 01189 315 7349:00 AM – 5:30 PMUK Time [GMT]